We started by stepping inside her world—who she is, how she shops, what makes her click add to cart. Through market research and audience insights, we built customer personas that reflect the Runway Scout woman: always on the go, always on the pulse. Then, we defined a tone of voice that mirrors her effortless confidence—direct, refined, and always ahead of the curve. Finally, we crafted a messaging framework that ensures every touchpoint—website, social, email, SMS—feels seamless, stylish, and completely in sync with her lifestyle.